A few weeks ago I talked to a good friend at a party, and
eventually our conversation turned to our jobs. My friend works as a home-help
nurse and had recently changed her employer.
She mentioned that she had to renew her CPR certification as
part of the job move and jokingly said to me: “I hope none of my patients
decides to die on me, because, frankly, after completing the e-learning module
on my computer I don’t think I really have a clue what to do.”
I stared at her in disbelief: “You renewed online? No
practice sessions, no dummy, no instructor to correct you if you did something
A few days ago, I got an email from a project manager who
had just successfully passed his PMP exam, and while I answered his mail I had
to think back to countless students in my classes who asked me about the same
predicament over the past few years.
It always touches me to see the sincere desire project
managers have to make a positive difference for their companies and the
obstacles that often stand in their way. Therefore, I want to share the ensuing
e-mail exchange with you in the hopes that some of you may find some useful
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